Privacy

Privacy Policy
Last updated: 30.03.2026

1. Controller

The controller responsible for processing your personal data on this website is:

PRECIZ d.o.o.
private limited company
Cesta XIV. divizije 5
2000, Maribor, Slovenia
Email: info@scale-monitor.com
Phone: +386 2 320 33 46
Company registration number: 5650054000
VAT number: SI77620267

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us using the details above.

2. What personal data we collect

We may collect and process the following categories of personal data:

identification data, such as your name
contact data, such as billing address, shipping address, phone number, and email address
order and transaction data, such as products ordered, payment status, invoices, returns, and refunds
account data, such as login credentials and saved preferences
communication data, such as messages sent to customer support
technical data, such as IP address, browser type, device information, language, and website usage data
marketing preferences, such as newsletter subscription status and consent choices
cookie and tracking data, where applicable

3. Purposes and legal bases of processing

We process your personal data only where we have a valid legal basis. Depending on the situation, we process your data for the following purposes:

a) To perform a contract or take steps before entering into a contract

We process your data to:

create and manage your customer account
process and deliver your order
provide customer support
manage returns, refunds, and warranty claims
send service communications related to your order

b) To comply with legal obligations

We process your data where necessary to comply with applicable laws, including:

accounting and tax obligations
fraud prevention and recordkeeping obligations
responding to lawful requests from authorities

c) For our legitimate interests

Where permitted by law, we process data for our legitimate interests, for example:

ensuring website security
preventing fraud and abuse
improving our services and website performance
handling legal claims and enforcing our rights

d) Based on your consent

Where required, we process your data on the basis of your consent, for example:

sending newsletters or promotional emails, where consent is required
placing non-essential cookies or using similar technologies
analytics, personalization, or advertising tools, where consent is required

You may withdraw your consent at any time with effect for the future.

4. Cookies and similar technologies

We use cookies and similar technologies on our website.

Some cookies are strictly necessary for the operation of the website and online store. These may be used without consent where permitted by applicable law.

Other cookies, including analytics, personalization, and marketing cookies, are used only if you give your consent, where consent is required. These cookies must not be set before consent is obtained. You can change or withdraw your cookie preferences at any time via https://shop.scale-monitor.com/cookie/offcanvas

For each cookie or tool, you should list:

provider
purpose
legal basis
retention period
whether data is transferred outside the EEA

Example categories:

essential cookies
analytics cookies
preference cookies
marketing cookies

5. Payment providers

To process payments, we may share relevant personal data with payment service providers PayPal and Mollie. The provider processes the data necessary to complete the payment transaction and to prevent fraud. The applicable provider’s own privacy policy may also apply.

We do not store full payment card details unless explicitly stated and lawfully permitted.

6. Shipping providers

To deliver your order, we may share relevant personal data with shipping and logistics providers, such as UPS, DHL, GLS, DPD, Schenker. This usually includes your name, shipping address, contact details, and order-related delivery information.

7. Newsletter and marketing

If you subscribe to our newsletter, we process your email address and, where relevant, your name in order to send you marketing communications.

You can unsubscribe at any time by:

clicking the unsubscribe link in the email, or
contacting us at newsletter@scale-monitor.com

If national law allows marketing emails to existing customers without fresh opt-in in some cases, that should be assessed separately for your country.

8. Recipients of personal data

We may share your personal data with:

hosting providers
webshop and IT service providers
payment processors
shipping and fulfillment providers
accounting and tax advisers
customer support tools
analytics and marketing providers, where permitted
public authorities and courts where legally required

We only share data to the extent necessary.

9. International transfers

If we transfer personal data outside the European Economic Area, we will ensure that appropriate safeguards are in place, such as:

an adequacy decision by the European Commission, or
Standard Contractual Clauses, together with any required supplementary measures

10. Retention period

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting, and tax obligations and to resolve disputes.

Examples:

order and invoice data: retained for the period required by applicable accounting and tax law
customer support communications: retained as long as necessary to handle the request and any follow-up
marketing consent records: retained as long as necessary to demonstrate compliance
cookie consents: retained according to the configuration of the consent management tool

11. Your rights

Subject to applicable law, you have the right to:

access your personal data
rectification of inaccurate data
erasure of your data
restriction of processing
data portability
object to certain processing, including direct marketing
withdraw consent at any time where processing is based on consent
lodge a complaint with your competent data protection authority

To exercise your rights, contact us at support@scale-monitor.com

12. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

13. Children

Our website and services are not directed to children under the age at which consent is valid under applicable law, unless expressly stated otherwise.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.